support
Pull & Taste times your espresso shots by listening for the pump. Most problems are solved with a calibration. Get the iPhone app or use it in your browser.
the timer doesn't start
- Check that Pull & Taste may use the microphone: iPhone Settings › Apps › Pull & Taste. On the website, your browser asks; the timer tells you how to allow it if it's blocked.
- Calibrate again: Settings › Timer setup › Recalibrate. Keep quiet for 5 seconds, then run the pump for 8 seconds.
- Put the phone on or close to the machine, and take off headphones (they switch the microphone).
the timer starts on other sounds, or the time is off
Right after it happens, open Settings › Share test data in the app and save the file (for example to Files). Then send a message through the contact form with your machine's brand and model; you'll get a reply with where to send the file. It contains the last 90 seconds of sound and the timer's measurements, nothing else. Share test data is only in the app; the website never records sound.
my shots split in two
Turn on Allow pauses in Settings if your machine uses pre-infusion or pre-brewing.
a flush or cleaning run was timed
Runs shorter than 12 seconds are treated as flushes and aren't saved. With Stop listening after a shot on (the default), the timer stops after each shot, so cleaning afterwards isn't timed either.
contact
Send a message through the contact form. I read every message, usually within a few days.